Terms of Service and Cancellation Policy

1. Bookings

• A booking is made when you complete the required payment on our website (or, for pay-later bookings, when we accept the booking).
• For services that we need to arrange after your request, such as transfers and chartered sightseeing cars, the booking is made when we notify you that we have accepted it.
• We may not be able to meet your request due to availability, weather, safety or other reasons.

2. Prices and payment

• Prices are shown on each service page and on the booking screens. All prices include consumption tax.
• Payment is accepted only online at the time of booking (credit card, etc.). We do not accept payment at the store, either in cash or by cashless means.
• For pay-later bookings, please pay by the deadline stated in the confirmation email. If payment is not made by the deadline, the booking is cancelled automatically.
• Baggage storage is charged per bag per day. Storage beyond your booking (more bags or days) is charged additionally.

3. Cancellations and refunds

• Before payment, you can cancel a booking free of charge via the booking link in your confirmation email.
• To cancel after payment, please email us with your booking number.
• Baggage storage and WHILL rental: full refund if you notify us before the start time. No refund for notice after the start time or for no-shows.
• Sightseeing, chartered cars and transfers: full refund up to 2 days before the service date; 50% refund the day before. No refund on the day of service or for no-shows.
• If we cannot provide the service due to weather, disasters, traffic or our own reasons, we will refund the full amount.
• Refunds are made to the original payment method. The time it takes to reach your account depends on your card issuer.

4. Baggage storage

• We cannot store: cash, securities, precious metals, jewelry, passports and other valuables; computers and other precision equipment; fragile items; perishables, animals and plants; hazardous or illegal items; items with strong odors or leaks; and anything else we consider unsuitable.
• We may ask to check the contents of your bags when you drop them off.
• Please collect your bags at the booked time and within business hours. Bags not collected within 30 days after the scheduled pick-up date may be disposed of at our discretion after we attempt to contact you, at your expense.
• If we are responsible for the loss of or damage to your bags, our liability is limited to JPY 30,000 per bag (except in cases of our willful misconduct or gross negligence).

5. WHILL rental, sightseeing and transfers

• Please use the WHILL safely, following our instructions and traffic rules. It may not be used after drinking alcohol or when you feel unwell.
• You are responsible for damage to or loss of the device, and for damage to third parties, caused intentionally or negligently by you.
• If you are late for the meeting time, the service time cannot be extended.
• Sightseeing and transfer itineraries may change due to weather, traffic and other conditions.

6. Prohibited conduct

• Booking with false information or by impersonating another person
• Unauthorized access to the website, placing excessive load on it, or making mass bookings by automated means
• Any act that causes trouble or damage to us, other customers or third parties, or that violates laws or public order

7. Disclaimer

• If we cannot provide the Services due to causes beyond our control, such as natural disasters, power outages or network failures, we are not liable beyond refunding your payment.
• Where we are liable for damages (other than under section 4), our liability is limited to the amount you paid for that booking (except in cases of our willful misconduct or gross negligence).

8. Changes to these Terms

We may change these Terms as necessary. Changes take effect when posted on our website. Bookings made before a change are governed by the Terms in effect at the time of booking.

9. Governing law and jurisdiction

These Terms are governed by the laws of Japan. The Yokohama District Court shall have exclusive jurisdiction as the court of first instance for any dispute relating to the Services.

The Japanese version of these Terms is the official version. If there is any difference between it and a translation, the Japanese version prevails.